REFUND POLICY

Makeeva.Pro online platform

Version dated 28 October 2026

1. General provisions

1.1. This Policy sets out the terms for refunds of payments for digital products of the Makeeva.Pro platform (the "Platform"). The Platform is administered by Mironi Co., Ltd., Republic of Korea (the "Administration"; details are given at the end of this document).

1.2. This Policy forms part of the User Agreement and of the offer for the relevant paid Programme. Sections 2–7 apply to payments in euros and US dollars made through the international payment method.

1.3. All products of the Platform are digital content (video materials, written materials, assignments) to which access is granted immediately after payment. By paying for a product, the User agrees to access being provided immediately.

2. First payment refund guarantee

2.1. A full refund of the first payment of a new subscription may be requested within 14 calendar days of the payment date, no reason required.

2.2. The guarantee applies once per User (account). A repeat subscription after a refund is not covered by the guarantee.

2.3. Upon a refund, access to the paid materials ends and the subscription is cancelled.

2.4. After 14 calendar days, the first payment is non-refundable, except in the cases described in section 5 and cases provided for by mandatory law of the User's country of residence.

3. Subscription renewals

3.1. Renewal payments are non-refundable; renewal can be stopped at any time before the billing date (section 4).

3.2. The exception is billing errors: a double charge for the same period, or a charge made after the subscription was cancelled before the billing date. Such payments are refunded in full.

4. Cancelling a subscription

4.1. A subscription can be cancelled at any time in the personal account (Profile → Subscription → Manage subscription → Cancel subscription) or via the link in the subscription email. Cancellation stops future charges; access is kept until the end of the paid period.

4.2. No pro-rata refund is made for the unused part of a paid period.

5. Technical problems

5.1. If access to the paid materials is impossible through the fault of the Platform and is not restored within 7 days of contacting support, the payment for the relevant period is refunded.

6. How to request a refund

6.1. Payments in euros and US dollars are processed by our online reseller Paddle.com, the Merchant of Record for these orders. A refund request can be submitted:

• via paddle.net ("Request refund"; you will need the email address used at checkout or the order number from the confirmation email), or
• by email to support@makeeva.pro, stating the email address of your account.

Paddle issues the refund to the original payment method in the amount and currency of the payment, usually within 14 days of the request being approved.

6.2. Exchange rate differences and fees charged by the buyer's bank are not compensated.

6.3. Please contact us or Paddle before disputing a payment with your bank (chargeback). Access to the account may be suspended while the dispute is being considered.

7. Refusal of a refund

7.1. A refund may be refused in the event of a breach of the User Agreement or the offer, sharing access with third parties, copying or distributing the materials, or repeated refund requests for subscriptions by the same person.

8. Consumer rights

8.1. This Policy does not limit rights granted by mandatory law of the User's country of residence (for example, the 14-day right of withdrawal in the EU and the UK for the first payment, or the 7-day right in the Republic of Korea). Payments made through Paddle are also subject to Paddle's Buyer Terms and Refund Policy.

9. Changes and contacts

9.1. A new version takes effect upon publication and applies to subsequent payments. Questions: support@makeeva.pro.

Administration details: Mironi Co., Ltd. Country of registration: Republic of Korea Address: M38, B105, 196 World Cup-ro, Mapo-gu, Seoul, 03938, Republic of Korea Email: support@makeeva.pro